Adobe Acrobat Reader Stops Responding if Memory Optimzation is Enabled
Document ID: CTX132322 / Created On: Feb 15, 2012 / Updated On: Feb 15, 2012
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Symptoms
The Adobe Acrobat Reader application stops to respond. This issue is observed on a Server console, RDP, and ICA Connections versions 9.1, 9.5, and 10.1.0.
This issue exists only with a 64-bit server. The Adobe Acrobat Reader application that is installed on 32-bit server is functioning correctly.
Cause
Several Adobe Acrobat Reader .dll files have conflict with Citrix Memory Management feature.
Resolution
Complete the following procedure to resolve the issue:
- Exclude the following files from Memory Optimization that has stopped Adobe Acrobat Reader on the 64-bit Windows 2003 Servers:
Note: Ensure that you enable the Use farm settings option. - C:\Program Files (x86)\adobe\reader 9.0\reader\AdobeXMP.dll
- C:\Program Files (x86)\adobe\reader 9.0\reader\BIBUtils.dll
- C:\Program Files (x86)\adobe\reader 9.0\reader\logsession.dll
- C:\Program Files (x86)\adobe\reader 9.0\reader\LogTransport2.dll
- C:\Program Files (x86)\adobe\reader 9.0\reader\sqlite.dll
Note: Try to include the C:\Program Files (x86)\adobe\reader 9.0\reader\AcroRd32.exe file, even though this file is not listed by ADSCleaner Tool.
- Reset the CPU/Memory Optimization of the affected XenApp servers to the farm default settings.
- Clean the streams of the affected XenApp servers with ADSCleaner tool. Refer to CTX108542 - ADSCleaner 2.0.
Use a non-administrative user in an ICA session to ensure that Adobe Acrobat Reader is functioning.
More Information
Refer to CTX106023 - Virtual Memory Optimization Feature, to know more about the list of applications that do not work with Citrix Virtual Memory Optimization.
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