Friday, February 3, 2012
NetScaler Diagnostics: Tech Support Tools
NetScaler Diagnostics: Tech Support Tools: Last week we discussed those excellent troubleshooting utilities which can act as savior in support/escalation cases (http://blogs.citrix.com/2012/01/27/excellent-diagnostictroubleshooting-utilities-on-netscaler/). This week’s focus is on the Technical support tools we have in Diagnostics module. Many times when you open up a support case, first thing you would be asked is to provide the “Tech Support File”. What is this file and how you get it? Single place where…
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