Wednesday, September 25, 2013

Understanding IT's Value to the Business: Think "Delight" [feedly]

Understanding IT's Value to the Business: Think "Delight"
http://puppetlabs.com/blog/understanding-its-value-business-think-delight

If you want to burnish IT's image in the business, you have to get past "five nines" and start thinking about things that delight.

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